I am currently attempting to assist a customer who is having trouble downloading an e-book into ADE 2.0. The installation process was successfully, their ADE copy was activated. When they attempt to download the e-book into ADE, the window will open as it should but the screen will appear blank (white) and remain that way. The title of the e-book will be listed at the top of the window as it should if the user has opened the e-book. File, Library, and Help options are missing and the customer cannot even close or exit out of the window without closing the program through Task Manager or another shortcut.
- They are using Windows 7 (32-Bit)
- I have given ADE permission to download and connect through their Firewall.
- Their firewall is using port 80 and NO CACHE is on.
- They are using Internet Explorer
- I have cleared their browsing history
- I have tried to run the program using Run as Administrator
Any suggestions/solutions?