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Can't open my borrowed library book on my kobo touch

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I have downloaded both adobe digital editions 2.0 and 1.7 and have authorized my device and my computer with my adobe id.  it still won't let me open my borrowed epub book.  it comes up as "oops! This document couldn't be opened...not currently authorized for use with your adobe id.  please sign in with the authorized adobe id and try again.'

not sure what else to do, would really like to read a book with my ereader....


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