I am trying to help someone use ADE 2.0.1 for library books. The first time we installed the program and tried to authorize the computer with their Adobe ID and password, it returned the "E_ADEPT_REQUEST_EXPIRED" error code.
Seeing the cause of this problem in other forums, I checked the date/time/zone on the computer, which is running WIndows 7. It was set to the incorrect time zone, so we reset to the proper time zone, restarted the computer, and then readjusted the time to be correct.
Unfortunately, this did not resolve the issue, and further attempts to authorize the computer returned the same "E_ADEPT_REQUEST_EXPIRED" error code; uninstalling and reinstalling Adobe ADE 2.0.1 after fixing the time zone and time resulted in the same error code upon attempts to authorize. Changing the password at adobe.com did not work either.
I am unsure of what to do at this point--everything I've read says the "E_ADEPT_REQUEST_EXPIRED" error code means you need to fix the date/time/zone on the computer, which we have done. After multiple restarts and reinstallations, why are we still getting this same error message, and what can we do to properly authorize ADE with an Adobe ID?
Help much appreciated.