I gave my mom a Kobo Glo for Christmas, but I can't get Adobe Digital Editions to work with it properly. I installed ADE 2.0 on her Windows XP machine and it recognized and authorized the Kobo, but when I try to open a library book on the Kobo, the cover appears and then the screen goes black and I'm returned to the main menu. The book is then marked as Finished.
Other DRMed books on her Kobo (free ones from the Kobo Store) won't open, but display an error message: "Oops! This document is protected by Adobe Digital Rights Management (DRM) and is not currently authorized for use with your Adobe ID [etc]..."
I've tried some of the suggestions I've seen here, including deleting the authorization on the device and reconnecting. I've also tried deleting the Digital Editions folder on the Kobo and reconnecting. Nothing appears to be resolving this problem.
I guess the next step would be to revert the Kobo back to factory and start all over. Any other suggestions?
J> (on behalf of my mom on this Adobe profile)