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Unable to authorize Adobe Digital on my laptop.

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I installed Adobe Digital on my laptop but when I tried to authorize it the authorization links were grayed out.  I uninstalled Adobe Digital, rebooted and installed again with the same results.  Tried it the third time and was able to select the link.  When I tried to enter my ID and password I receive the following message: "You can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile devices.  Please try again."

 

Adobe help states that I should try to use the same ID and password on all computers so that it is easier to remember. 

 

How do I authorize my Adobe Digital without creating a new ID which may or may not work.


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