I have purchased books from Kobo for the last 18 months. I store all of my books as backup on an external hard drive so d/l as acsm and then add books to my folder.
Today attempted to reload my books as the external hard drive they were stored on has been lost.
I was unable to obtain the books with the acsm as E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER. Yet this is the only laptop they have been loaded to.
I tried an alternative id and Kobo also attempted to reset all files with no success! ADE uninstalled, installed, de-authotised, authorised - no joy :-(
Any help please!