I do not have computer knowledge, therefore I will ask for information to be written in a language that I can understand. My problem is after I select my books to purchase the books are sent to "My Library". From that point on I cannot transfer them into my Ereader. A window keeps popping up saying "Real Player" No software update available from Real Player to support this content.
These books have been charged to my credit card account. I called KoBo and was told that it must be a software problem because they can load the books to be read on my computer,but not to the reader. Has anyone ever had this problem or heard of anyone having this problem. I am very frustrated.