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Adobe DRM authorization issue on e-reader PocketBook touch lux 3

April 1, 2018, 3:08 pm
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Hi.

 

I recently purchased an e-book which is protected by Adobe DRM (Digital Rights Management).

 

I am using an e-reader called PocketBook touch lux 3.

 

Firstly I cannot connect my Adobe DRM account with my e-reader. When I try to link my account, I get an error message saying: "activation was failed (E_ADEPT_NETWORK http://adeactivate.adobe.com/adept/ActivationServiceInfo)."

 

Secondly I am not able to open the book. The reason is because it says I do not have a linked Adobe DRM account.

 

I have already spoken to several agents on the chat system about this problem, but none could help me. I bought and paid for the book, so would very much like to be able to read it.

 

Thanks in advance and looking forward to hear from you. Please be in touch if you require further information.

 

Adam Lord

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My books won't open suddenly

April 1, 2018, 5:32 pm
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Although my books used to open OK, they now refuse to do so and report 'unknown permission error'.  I think the problem may be that I changed the password on my account, and also changed it on my Adobe ID account, but I can't change it on in the Digeital editions.  Since one of the books was hugely expensive and I need it urgently, I don't want to risk losing it altogether!  I am thinking of erasing authorisation and re-authorising it with the new password, but will this mean losing the books as well.  Has anyone any ideas, please?  Is it even possible to change the authorisation?

Thank you

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Cant authorize computer

April 2, 2018, 12:52 am
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Because of problems with DRM yesterday I followed the support to de-authorize the computer and authorize again. But when I press Authorize computer in digital editions nothing happens. Nothing!

Whats wrong?

I'm starting to get desperet!

 

Heellp!

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Update nicht möglich

April 2, 2018, 1:18 am
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Meine Digital Edition verlangt nach einem Update auf 4.5.7.179634. Das Update wird aber nicht geladen, weil angeblich keine Verbindung zum Internet vorhanden ist. Das Update wird abgebrochen. Die Verbindung zum Internet ist aber vorhanden, sonst könnte ich z.B. jetzt hier im Forum nicht schreiben. Was läuft falsch?

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Can't open book which I've been reading and spent quite some money on

April 2, 2018, 4:07 am
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I have been reading a book which I bought recently for some £££ and now I can't open it anymore. the message "unable to open [name of book]" and "errors were encountered in this item" appear.

I can't find any help in the troubleshooting online. Any ideas?

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Errors were encountered in this item

March 29, 2015, 12:00 am
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Downloaded 3 books I bought today - they downloaded to digital editions with no problem. However, when I tried to open them, or copy them to a device, it errored and wouldn't do it. The account is authorised, the device is authorised. I have tried re-downloading which has not changed the outcome. Is this a digital editions problem, or a file problem with the actual book?

deerror2.jpg

deerror.jpg

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ADE cannot open and cannot deauthorize

April 2, 2018, 7:46 am
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I cannot open my books in Adobe Digital Editions. I tried to follow the steps: 'Press Cmd-Shift-D to deauthorize Adobe Digital Editions.'

 

But when I do this it just says: ' Unable to Erase Authorization. Please try after some time.'

I have now tried a lot of times and it still does not work. I have tried to uninstall the program and install again. It does not change anything.

 

Please help.

 

Maria

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Too many activations adobe digital editions

April 2, 2018, 1:10 pm
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Help! Activation Reset needed! Hilfe, Aktivierungs-Reset benötigt!

October 9, 2017, 8:38 am
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Hey,

 

need an activation reset due to a few resets of my reading devices. I'd really appreciate any help, as I logged out before resetting but apparently it's not working!

 

Hey, ich könnte ein Aktivierungs-Reset brauchen, da ich schon einige Male meine Androidgeräte zurücksetzen musste. Ich würde jede Hilfe schätzen, da ich mich schon ausgeloggt habe vorm Zurücksetzen, aber offensichtlich funktioniert es nicht!

 

[IMAGE REMOVED BY MODERATOR - PRIVATE INFORMATION]

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In Adobe Digital Editions gespeicherte Bücher (Tolino/Thalia) lassen sich nicht öffnen./lesen.

August 23, 2016, 10:41 am
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Please reset my device limit

April 3, 2018, 4:01 am
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hello,
I'm getting E_GOOGLE_DEVICE_LIMIT_REACH.
Can you please reset it?

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Adobe Digital Editions - Unauthorize issues

March 10, 2016, 8:50 pm
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Issues with ADE opening ascm files for ebooks. Trying to unauthorize but keep being told unable to. Deleted program and reinstalled however computer stayed authorized. Looked for activation.dat file as noted in another string but can't find that file. Running mac osx10.11. Any suggestions would be great.

Thanks A

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How to Change Page Background Color in Adobe Digital Edition

January 9, 2017, 6:00 am
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I can change the page background color in Adobe Reader. But I am unable to do so in "Adobe Digital Edition". Can anyone please tell me how to change the page background color in Adobe Digital Edition.

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Deauthorizing With an Obsolete Email Address

April 3, 2018, 10:37 am
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I am having what seems to be an unsurmountable problem. I recently can’t get a license for free books I download from the University of Chicago.

The error I get is:

“Unable to Download

Error getting License. License Server Communication Problem:

E_ACT_NOT_READY”

 

Help recommends deauthorizing and reauthorizing my computer. However, I can’t remember my password, and I originally authorized my computer with an email address that I no longer have access to, so Adobe can’t send me a message to reset my password. I can’t be the only one who has an obsolete email address and needs to reset their authorization. Any ideas?

 

Thanks,

 

John H. Gillette

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Nook Glowlight 3

January 29, 2018, 5:14 pm
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Okay I got this nook glowlight 3 for christmas.  I downloaded overdrive on my computer to check out ebooks from the library.  I downloaded Adobe digital editions 4.5.  I got two books into Adobe digital editions, but could not get the books on my nook.  So the nook support team said that my nook is not compatible with adobe digital editions 4.5 and I need the 3.0 version adobe digital editions.  Now, I cant get the book from the overdrive to adobe digital editions 3.0.  Nook support now says that I have to contact Adobe support because this is now a adobe problem, not a nook problem.  Somebody please help me read books on my nook.    

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ADE will not open my newly purchased book from HPE.com

April 3, 2018, 10:42 am
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So I purchased a digital book in February, installed it into the ADE library as soon as the dl was finished. Just now getting around to reading it and it says its authorized by a different user.

 

Went to Adobe chat and started asking questions. They told me the forums is the only place to get an answer. Glad that guy was honest enough to say he didn't have a flipping clue.

 

So, I am asking my community for help on this. I have tried talking to HPE and they are unresponsive towards a solution because the book was installed and "is being used" and Adobe looked into what I said about the issue and pointed me here.

 

I could use some help getting this resolved quickly, thanks in advance.

 

Brandon

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Unable to tranfer library book fromADE to nook. Error message

April 3, 2018, 12:36 pm
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New computer. Downloaded ADE. New Nook Glow light3. Borrowed book successfully from public library to ADE. Unable to transfer to nook. Both are authorized. Error message.  Do I Need to download something else beside ADE?

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ADE for Chromebooks

April 3, 2018, 12:54 pm
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Hello,

 

I work for a public library and our two main eBook platforms use ADE. A lot of my regular patrons purchased Chromebooks (mostly from the new Sony line) and it appears ADE does not currently work for Chrome OS. Are there any plans to address this? Some of them have already ditched their older PC's, so they don't have any options without buying another device.

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Reset Adobe Digital Editions password

April 3, 2018, 4:34 pm
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I am attempting to Erase my Adobe Digital Editions authorization but it says my password is wrong. I originally authorized ADE using OverDrive. Is there any way that this password can be reset?

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fillable ePDF on ADE

April 4, 2018, 12:20 am
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Hello,

 

is it possible to use ePDF's fillable features on ADE?

I tried to use such a file (which works perfectly on Acrobat XI Pro) without success.

My hypothesis is that "fillable" means using JavaScripts and ADE don't run JS.

Is that correct?

Thanks!

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