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Digital Editions 4.5.5 Installer Return Code 1223 [Windows]

June 13, 2017, 6:13 pm
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Hello,

 

Just curious if anyone has any input on this. With the latest version of Digital Editions (4.5.5) released on June 13th, 2017, the installer does not return a '0' error code after installation. Instead of '0', each time we install the product the error code returned is '1223'. Is this a successful installation or is something failing in the background? The product seems to be installed and functional, but I would like to know (hopefully from Adobe) whether or not a 1223 signals success.

 

Thanks!

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error that I reached my limit of number of machines reached for id....the reason is that I AM HAVING HORRENDOUS PROBLEMS TRYING TO READ BOOKS ON MY KOBO THAT ADE is unable to open. So now ade is basically useless for me as there is nowhere that gives help

June 13, 2017, 8:19 pm
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i  am getting the message that I have reached the maximum number of machines I can use for downloads...I have been trying for days to authorize my kobo...one machine only...but now its useless as ade is not opening my library books on the kobo...the forums say authorize and unauthorize to troubleshoot. That caused me to exceed the number ofauthorizations. no help anywhere for this

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E_ADEPT_NO_TOKEN and E_ADEPT_NO_FULFILLMENT_RESULT

June 14, 2017, 7:02 am
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I have several installation of Digital Editions.

1. At my primary residence. (Personal Desktop Device #1)

2. At a secondary residence due to travel. (Personal Laptop Device #2)

3. My work desktop (Device #3)

4. My work laptop (Device #4)

 

I have several books which I have downloaded onto the 4 instances of Adobe Digital Edition. They all work on devices 1,2 and 3.

 

Today I installed ADE on Device 4.

 

Of the 5 books, only two loaded. The other 3 books failed with E_ADEPT_NO_TOKEN for one books and E_ADEPT_NO_FULFILLMENT_RESULT for two other books.

 

I tried downloading the books again. Same result.

I mapped a drive to device 3 and tried to load the books from there, as they installed perfectly on device #3. Same result.

Thus the issue is NOT with the actual ebook files. (*.acsm)

 

I tried the option to de-authorise device #4 and re-authorize it. Still no success.

Device #4 was ADE 4.5.x whilst Device #3 is ADE4.0. I removed 4.5 and installed 4.0. Same issue.

 

The issue does not appear to be related to the actual *.acsm files as I tested this with previously installed *.acsm files.

It also does not appear to be related to the client software as I tested 4.5 vs. 4.0

 

Is there a limit on the number of devices where I can install ADE?

Is there possible a registry issue other than the ADEPT key that needs to be removed etc.?

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Embedded fonts do not display properly in ADE 4.5.5! Bug?

June 14, 2017, 7:51 am
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Software and environment
Windows 10
Adobe InDesign CS6
Calibre 2.85.1 (64 bit)
Adobe Digital Editions 4.5.5

 

Summary of problem 1
My EPUB produced in InDesign has embedded fonts. When I work on my EPUB in Calibre Editor and save the embedded fonts are no longer recognised in ADE. The Latin font I am using is Gentium (download: http://software.sil.org/gentium/download). I am also using a non-Latin font for a RTL language.

 

Steps to reproduce problem 1
1) Make book in InDesign and export to EPUB 2.0.1
2) Open file in ADE...everything works fine
3) Open file in Calibre Editor using default preferences
4) Make a change and undo it
5) Save EPUB
6) Open EPUB in ADE
7) The embedded fonts are no longer recognised!!

 

Fix to problem 1 and subsequent problem 2

1) Make book in InDesign and export to EPUB 2.0.1, do not embed fonts

2) Open file in Calibre Editor using default preferences, embed fonts

3) Save EPUB

4) Open EPUB in ADE

5) The fonts have embedded and can be seen in ADE but the bold weight is no longer recognised!!

 

Report

The Calibre developer kindly looked into this for me and says as follows:

 

1) The epub with embedded fonts from InDesign declares it is using the
IDPF font obfuscation algorithm but is not actually using it. At least
trying to de-obfuscate the fonts with it does not work. I'm guessing they
are using some unholy combination of the IDPF and their own obfuscation
algorithm. This is why resaving the file with the editor breaks the
fonts.

2) When embeddeding the fonts without obfuscation using the editor, I
noticed that ADE renders [one character] as bold, but nothing else.

Which means it is successfully loading the font. So this is definitely an ADE bug.

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Adobe Digital Editions Set Up

June 14, 2017, 8:02 am
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Trying to set up Adobe Digital Editions. I have updated my password & it has been verified. When I enter my Id & then password & press Authorize the following message comes up :-

Activation Server Error

Code :  E_AUTH_NOT_READY_

Digital Editions encountered an error on the activation server

 


I was on to Adobe help but after over a hour they referred me here.Anyone help ????

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ADE will not open!

June 14, 2017, 9:25 am
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I've been using Adobe Digital Editions for a few years now, especially for ebooks from my public library via Overdrive. (I have a Kobo.) It's been fine for years, but now the program absolutely refuses to open when I click on it. I've tried opening as administrator. I've tried uninstalling and reinstalling. It just will. not. work. I'm not aware of any other way to get Overdrive books onto my device. Did anyone find a fix that worked? I'm going to be really annoyed if I lose all access to my library books.

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Horror story getting ADE activations reset

June 14, 2017, 12:55 pm
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I needed to get my ADE device activations reset, so I did a Google search and found this web page:

 

E_ACT_TOO_MANY_ACTIVATIONS error in Adobe Digital Editions

 

There was a link to "contact us" which I followed. From the myriad choices I made the mistake of choosing Account issues -> Account settings. This mistake cost me 1 1/2 hours of my life because the Chat representative I got was not properly trained and could not understand what I was asking for.

 

Later the same day I found this forum post:

 

E_ACT_TOO_Many_Activations

 

While the link in the post didn't work as intended (it took me to the top level of "Contact us"), at least the link's text label told me that I wanted Account issues -> Adobe ID and signing in. (Counter-intuitive: I wasn't having a problem with my Adobe ID or with signing in to my account.)

 

The good news is that "Adobe ID and signing in" took me to a Chat representative who understood what I wanted and reset my device activations within 12 minutes -- not bad for a multitasking Chat representative.

 

From skimming the other posts in this forum my initial negative experience with getting device activations reset through Chat is hardly unique.

 

Constructive criticism:

 

1. Why not just do what Amazon does and let customers reset their device activations themselves from their account settings?

 

2. Failing that, fix the help link in the first web page above to go to a specific page to put in a request to have device activations reset with an email confirmation when done -- no chatting necessary.

 

3. Failing that, ensure that all of the Chat representatives understand what it means to reset device activations. The first Chat representative I got was completely lost.

 

I sincerely hope that someone at Adobe is listening.

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Not able to open library books on my Kobo Glo: "Oops! This document couldn't be opened"

February 27, 2016, 7:44 pm
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I am able to read library books in ADE 4.5.1.133054 on my Macbook running OSX 10.11.2, and I have no problem transferring files to my Kobo. But when I try to open them on my Kobo, I get the message: "Oops! This document couldn't be opened" due to DRM issues.

 

My Macbook and Kobo both have the same valid adobe ID authorization. I can also download and open Toronto library books onto my iPad and read them in the Overdrive app. 

 

I have done a factory reset on my Kobo, ensured that the Kobo is running the latest version, uninstalled and re-installed ADE on my Macbook, deauthorized and reauthorized both my Macbook and Kobo. Nothing has worked.I am stuck!

 

The problem is recent. Previously I never had any difficulties transferring books from my desktop ADE to my Kobo and reading them on my Kobo.  Do any readers out there have any suggestions?  Thanks

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Error! Check Activate

June 14, 2017, 9:31 pm
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Why am I getting the error message: "error! check activate" when I try to open an acsm book using ADE?  I'm using W7.

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Incorrect display of RTL ornate parentheses in ADE 4.5.5

June 15, 2017, 2:31 am
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I am creating an EPUB with InDesgin CS6. The document has both Arabic (RTL) and English (LTR) text.

 

In Arabic, although text is RTL, numerals are LTR.

 

In the Arabic section I am using numerals (LTR) within ornate parentheses (RTL). A paragraph style has been applied to the text and a character style to the numerals to ensure correct text direction. A sample is as follows:

Ornate-parentheses-capture.JPG

The Unicode for these ornate parentheses is as follows:

 

  • FD3F  ORNATE RIGHT PARENTHESIS
  • FD3E  ORNATE LEFT PARENTHESIS

 

The parentheses are displayed correctly in InDesign and all the EPUB readers I have tested with, apart from Adobe Digital Editions 4.5.5. For some reason, in ADE the direction of the parentheses is reversed, as follows:

Ornate-parentheses-capture-ADE.JPG

Why is ADE the only reader I can find that behaves like this, is it another bug?

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E_ADEPT_DOCUMENT_TYPE_UNKNOWN downloading a book from Google Play Books

June 15, 2017, 4:04 pm
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Hi!

As suggested by the title, I get an error when I try opening a book I downloaded from Google Play Books with ADE.

This is the error:

ADE1.png

(in English it should sound like "Unable to download. License server communication problem: E_ADEPT_DOCUMENT_TYPE_UNKNOWN").

I also tried downloading the book manually from the URL in the .acsm file, but I get another error:

ADE2.png

I contacted Google Play assistance but they couldn't help me.

I tried uninstalling and reinstalling ADE, on two different PCs, but it didn't worked.

I downloaded the .acsm file many times, for .epub and .PDF version of the book, but it didn't worked.

I didn't have any problem with books downloaded before and after that one from Google Play Books.

 

Can someone give me any advice?

Thank you in advance.

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Too many activations

June 15, 2017, 6:20 pm
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E_IO_CANNOT_OPEN

June 16, 2017, 3:23 am
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Bonjour,

 

Quand j'essaye de charger un ebook sur ma liseuse Kobo via adobe digital, j'ai ce message d'erreur: "E_IO_CANNOT_OPEN".

J'ai déjà chargé des livres avant via adobe et ca fonctionnait.

J'ai essayé d'effacer l'autorisation de l'ordinateur puis la remettre (après avoir supprimé les cookies et historique) mais ce ne fonctionne pas.

J'au aussi effacer l'autorisation du périphérique (Kobo) lié et la remettre mais de nouveau pas d'effet.

Est-ce que quelqu'un peut m'aider svp ?

J'ai vu plusieurs discussions sur ce message d'erreur mais je n'ai rien trouvé qui fonctionne.

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E_ADEPT_DOCUMENT_TYPE_UNKNOWN

February 21, 2014, 6:45 am
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I keep getting this error message, when I try to download my newly bought DRM-protected book.

 

Usually I don't have problems.

 

I have tried to download with versions 1.7.2, 2.0 and 3.0. Same result.

 

The error is not described anywhere google could find, the book store tells me to ask Adobe (which so far hasn't been possible...), so now I try the forum.

 

Does anybody have an idea on what I can do to get my e-book?

 

Thanks in advance,

 

Rasmus     

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Unable to download. Error getting License. License Server Communication Problem: E_ADEPT_DOCUMENT_TYPE_UNKNOWN

June 3, 2017, 12:18 am
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Hello,

 

I'm trying to download an ePub book (Margaret Atwood's "The Handmaid's Tale" , which I purchased on Google Play Books, in order to read on my Adobe Digital Editions application on my Windows 10 laptop computer and so that I would be able to side-load it and read it on my dedicated ereader device (Pocketbook). The book can be read online on the play-book store and on the google play-book app on my android phone. However, I have been unable to download it on my computer.

 

When the download starts I get the message that the book cannot be downloaded and that the file type is unknown (Unable to download. Error getting License. License Server Communication Problem: E_ADEPT_DOCUMENT_TYPE_UNKNOWN:). Please see screenshot below:

 

2017-05-29.png

And then the application closes down:

 

 

2017-05-29 (1).png

 

 

I have also tried saving it in my Digital Editions folder and opening it from my library, without any better results.

 

The application has had no trouble downloading and opening other ePub books from Google Play store. The issue appears only with this specific file, which has an .ascm extension.

 

2017-06-03.png

 

When I contacted googleplay support, they finally suggested that the problem has to do with the Adobe Digital Editions application and that I should try downloading the PlayBook app or contact Adobe support. As I want to be able to read the book on my e-ink eReader device (Pocketbook), the PlayBook app isn’t much help. I'm quite disappointed.

 

Below I have copied my conversations with the google-support team.

 

Do you have any suggestions?

 

Thank you in advance for your assistance,

 

__________________________________________________________________________________________ _______

2017-05-28 1:37 GMT+03:00 <googleplay-support@google.com>:

 

Hi Myrto ,

 

Thanks for contacting Google Support.

 

Hope you are doing great! My name is Kait, I'd be happy to assist you with your query. I understand that you're unable to open the book in your browser. I can imagine how frustrating this could be for you.

 

I'd recommend the below:

 

Clearing cache and cookies

 

    Open your Mozilla Firefox browser.

    From the Tools or History menu, select Clear Recent History.

    Note: If the menu bar is hidden, press Alt to make it visible.

    From the "Time range to clear:" drop-down menu, select how far back in time you want to clear browsing data. To clear your entire cache, select Everything.

    Click the Down arrow next to "Details" and choose what browsing data to clear.

    Click Clear Now.

 

Disable extensions

 

    Open your Mozilla Firefox browser.

    Go to Tools > Add-ons.

    On the right, click Extensions.

    To the right of the extension you want to disable, click Disable.

 

If there is an issue while watching on one browser, have the customer try a different one.

 

Please let me know if still issue persist after applying above.

 

Thanks!

Kait K

The Google Support Team

 

_______________________________________________________

 

Hello Kait,

 

Thank you for your prompt answer.

Unfortunately, the problem has not been resolved. While I can read the e-book "The Handmaid's Tale" online, in the browser and on the Google books app of the Android phone, I can't download and open the ePub file on my computer (Windows 10), in order to read it on the Adobe Digital Editions program and side-load it onto my e-ink ereader. The file appears to be downloaded with an epub.acsm extension, but when I try to open it with the Digital Editions application, this message appears: unable to download. Error getting license. Document_type_unknown. Then the app closes down. Please see attached screenshots.

 

Thank you again for your help.

Myrto

 

_______________________________________________________

 

2017-05-30 4:03 GMT+03:00

Hi Myrto,

 

Thanks for contacting Google Support.

 

Thanks for replying my email with the screenshot. I've already taken action on this issue and forwarded the case to our next level of support. You will get revert if there will be any issue with the book's content. Till then I'd request you to try to load the book using some other device so that I can conform that issue is not coming due to device. I'll be waiting for your reply so that I can resolve this with my best.

 

Thanks!

Maneesha

The Google Support Team

________________________________________________________

30 May

 

Hello again and thank you for your support.

 

I have now tried to download the book on another device as well, and have had exactly the same results. Maybe the file is damaged?

 

I would greatly appreciate it if this could be resolved.

 

Sincerely yours,

  1. Myrto.

 

__________________________________________________________

 

31 May

 

Hi Myrto,

 

Thanks for contacting Google Support.

 

Hope you are doing great! My name is Maneesha .I have gone through the information you shared and I understand your concern very well. To resolve this with the best I've consulted with one of our specialist and found that there is issue with your Adobe reader. Hence, I'd request you to contact adobe team to get this resolved or try uploading on a different browser.

 

I'd request you to install Google play books from chrome web store and then try to open the book. To make your work easier I’m sharing the link here to download google play books.

 

Thanks!

Maneesha

The Google Support Team

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e_adept_core_user_not_activated

February 1, 2015, 3:49 am
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Hallo ;

Ich habe ein Adobe ID via meinem Laptop angelegt. Ich habe auch unter Tolino ebenfalls autorisierung gemacht. Leider wenn ich ein Buch aufmache zeigt  Adobe Fehlerursache  E_ADEPT_CORE-USER-NOT-ACTIVATED,   was mache ich Falsch bitte?

LG

Fariborz

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I have Windows 7 with ADE 3.0.1, when I try to open the URLLink.acsm this error apears: E_ADEPT_NO_TOKEN

January 29, 2016, 6:51 am
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I have Windows 7 with ADE 3.0.1, when I try to open the URLLink.acsm this error apears: E_ADEPT_NO_TOKEN

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font size won't increase in an epub library loan

August 17, 2015, 10:03 am
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font size won't increase in an epub library loan

 

Checked out ebook The Achievement Habit from San Jose library and selected epub.

 

Downloaded title and it opens in ADE 4.x fine.

 

Went to the upper right font size drop down and chose a larger font, but, there was no change in the on screen font size

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Adobe Digital Editions 4.5.4.165157 Font Won't Change

May 20, 2017, 3:51 pm
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Win 10 environment.  New install of ADE.  Font size will not change.  Selector accepts change, but no change to image.

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Digital Editions stops downloading-not responding

November 8, 2016, 7:53 am
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I can't download new library books.  The older ones download fine and copy to my KOBO but the newer books begin to download, everything looks fine and then everything goes on hold and nothing else happens. The download doesn't finish. If I cancel, it shows up in my library as NEW and not responding will occur if I try to open it.  Any suggestions?

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